RETURNS & REFUNDS POLICY

At DAZZLA, we want you to be fully satisfied with your order. Below you will find the terms and conditions applicable to returns, refunds, and personalized products.

Standard Products — Returns

For standard non-personalized products, DAZZLA allows you to request a return within 15 days of receiving your order. To be eligible for a return, the item must be returned in its original, unused, and complete condition, with its accessories and, whenever possible, its original packaging.

Before any return, please contact us at dazzla.art@outlook.fr or via our Contact page so that we can provide you with return instructions.

Personalized Products

Products made to your specifications or personalized do not benefit from the right of withdrawal applicable to standard products. We therefore invite you to carefully check the information provided when placing your order: design, format, colors, and other personalization elements.

If you notice an error after placing your order, please contact us as soon as possible at dazzla.art@outlook.fr. If production has not yet begun, we will do our best to help you modify your order.

Refunds

When your return is accepted, we will notify you upon its receipt and after verifying the condition of the product. In the context of exercising the legal right of withdrawal, the refund is processed in accordance with the timeframes and procedures provided for by applicable regulations.

The refund is issued to the payment method used for the order, unless otherwise agreed. Depending on your bank, additional time may be required before the refund appears in your account.

Need help?

For any questions regarding a return, a refund, or your order, contact us at: dazzla.art@outlook.fr

or via our Contact page.